Responsible Gambling Policy

At Lalabet we take player safety seriously. We are committed to promoting controlled play and protecting customers from gambling-related harm. This page explains the tools, limits and support options available to help you stay in control of your account and your play.

Our player protection principles

We believe gambling should be a form of entertainment, not a source of harm. We apply simple, practical safeguards designed to reduce risk: clear account controls, verification checks to protect identity, and staff trained to spot signs of problem gambling. We encourage responsible play and will act if we identify risky patterns.

Activity-control tools

Every account includes self-service tools you can use at any time. These controls give you direct ways to manage your play and help prevent losses from escalating.

Deposit limits

You can set daily, weekly and monthly deposit limits in your account settings. Choose amounts that fit your budget; common choices are CA$50, CA$200 or CA$500, but you decide the exact value. Limit changes are applied immediately or after a short waiting period depending on the setting.

Loss limits

Loss limits allow you to cap net losses over a defined period. Setting a loss limit helps you step back if results go against you and keeps spending predictable.

Time limits and session reminders

Use session reminders and time limits to control how long you play. You can set automatic session alerts or a maximum session length to prompt regular breaks and reduce continuous play.

Temporary breaks and self-exclusion

If you need more distance from gambling, choose a temporary account break or full self-exclusion. Temporary breaks can range from 24 hours to several months. Self-exclusion blocks access and marketing contact for the selected period and requires an application to lift it after expiry, which may include additional checks.

Recognizing signs of problematic behaviour

Watch for warning signs such as chasing losses, borrowing to gamble, frequent longer sessions than planned, or neglecting other responsibilities. If you or someone close to you shows these signs, consider tightening limits, taking a break or using self-exclusion.

Practical tips for staying in control

Set realistic limits before you play, stick to a pre-planned budget, avoid gambling when stressed or under the influence, and use session reminders. Treat gambling as entertainment with a fixed cost, not a way to make money.

Professional help and support organisations

If you need extra support, contact your provincial problem gambling helpline or a qualified counsellor. You can also reach out to local support groups and national resources for confidential advice and treatment options. Seeking help early is a positive step and is encouraged.