Responsible Gambling
At Lalabet we take safer play seriously. We want you to enjoy gaming while keeping control of your activity and your spending. This page explains the practical tools and steps you can use to manage play, recognise when to take a break, and find help if gambling becomes a problem.
Our player protection principles
We promote controlled play by making tools available directly in your account and by training our support team to respond to concerns. We aim to be clear about options for setting limits, taking time outs, and self-excluding, and we encourage players to use these features whenever they feel it is appropriate.
Activity-control tools
You can manage your account with a range of controls found in Account Settings or by contacting Support. These include deposit limits, loss limits, session reminders, temporary account breaks, and full self-exclusion. We recommend setting limits proactively rather than waiting until an issue arises.
Deposit limits
Set daily, weekly or monthly deposit caps to control how much you add to your account. Typical examples you can choose from are CA$50 - CA$5,000 per period, but you can select lower amounts that suit your budget. Limits are adjustable but may require a waiting period to be reduced or removed for your protection.
Loss limits
Loss limits help you cap net losses over a chosen period. Use a loss limit that reflects what you can comfortably afford to lose. These limits work alongside deposit caps to keep gambling within planned boundaries.
Time limits and session reminders
Enable session time reminders and set automatic log-out times or reality checks to avoid extended play. You can also request temporary account breaks - short cool-offs that block play and communications for a set time - directly from your account or via Support.
Self-exclusion
If you need a stronger step, you can self-exclude. Self-exclusion can be temporary or permanent and will block access to your account and stop marketing messages. To self-exclude, use the account tools or contact Support and we will process the request and confirm next steps.
Signs of problematic behaviour
Watch for warning signs such as chasing losses, borrowing money to play, neglecting responsibilities, playing for longer than intended, or feeling anxious about gambling. If you notice these changes in yourself or someone close to you, take action early.
Tips for staying in control
- Decide a budget before you play and stick to it.
- Set deposit and loss limits and keep them low enough to be comfortable.
- Use session reminders and take regular breaks from play.
- Avoid gambling when stressed, tired or under the influence of alcohol or drugs.
- Talk to a trusted friend or family member about your gambling activity.
Professional help and support organisations
If you need help, contact your provincial problem gambling helpline, local health services, or national support organisations for confidential advice and counselling. You can also contact our Support team for guidance on using account tools and arranging self-exclusion. Reaching out early is an important step toward safer play.