Privacy Statement

This Privacy Policy explains how Lalabet collects, uses, stores, and protects personal information when you register, play, or place bets on our Canada-facing site. We respect your privacy and aim to be clear about what data we handle, why we need it, and how you can manage your information.

Types of data we collect

Personal data

When you open an account or interact with us we collect personal information such as your full name, date of birth, email address, phone number, address and postal code, identity documents for verification, and payment details needed to process deposits and withdrawals. We use this data to verify identity, prevent fraud, and meet our compliance obligations.

Technical data

We collect device and technical information including IP address, browser and device type, operating system, app identifiers, and location data derived from your IP. This helps us keep the site secure, detect suspicious activity, and optimise the service on mobile and desktop.

Transactional and activity data

We keep records of your account activity, game history, bets, transactions, deposits and withdrawals, bonus usage, and communications with support. Transactional data is used to manage your account, process payments, resolve disputes, and produce account statements when requested.

How we use your information

We use the data we collect to operate your account, process payments, perform KYC and anti-money laundering checks, improve site functionality, detect and prevent fraud, provide customer support, and respond to legal requests. We may also use aggregated, non-identifying information for analytics and reporting.

Data protection practices

We use technical and organisational measures to protect your information, including encryption of data in transit, secure storage systems, access controls, and regular security reviews. Access to personal data is limited to staff and service providers who need it to perform their duties. While we take reasonable steps to protect your data, no system is completely secure.

Cookies and tracking technologies

We use cookies, web beacons, and similar technologies to remember preferences, maintain sessions, analyse usage patterns, and serve relevant content. Third-party analytics and advertising partners may also place cookies. You can manage cookie preferences in your browser or device settings; disabling certain cookies may affect functionality.

Information sharing and third parties

We share personal data with trusted third parties as required to provide our services, for example payment processors, identity verification providers, game suppliers, analytics services, and legal advisors. We require these parties to protect your data and process it only for permitted purposes. We do not sell your personal information.

User rights

You have the right to access, correct, or request deletion of personal information we hold, and to object to or restrict certain processing. You can also request a copy of your transactional data. Some requests may be limited where retention is required by law or for fraud prevention.

Access, correction and deletion

To make privacy requests or update your information, contact us at [email protected]. We will verify your identity before responding and aim to reply within a reasonable time. If we cannot comply with a request due to legal or operational reasons we will explain why.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. When we make material changes we will publish the revised policy on the site and, where appropriate, notify you through your account or by email.